MuleSoft + Salesforce: A Practical Guide for Admins
Learn how MuleSoft connects Salesforce to other systems through reusable APIs, when admins need it, and how to plan your first integration project.
Salesforce Insights · Author
Articles by David Cockrum (12)
Latest articles · Page 12 of 56
Salesforce Consolidation: What Success Really Looks Like
See what a successful Salesforce consolidation looks like: senior-led design, one governed org, phased rollout, and the adoption habits that make it last.
CRM Technical Debt: The Real Cost and How to Pay It Down
CRM technical debt quietly drains productivity and budget; learn what causes it, how to measure it, and how to start paying it down.
How to Run an Agentforce POC That Gets Funded
Run an Agentforce POC that gets funded with a 3-step Discover, Assess, Build framework, impact-vs-complexity scoring, and a conservative ROI case.
The Shelfware Swap: Fund Agentforce With Licenses You Own
Learn how to fund Agentforce by auditing unused Salesforce licenses and features, then redirect that wasted spend into AI with a practical framework.
Slack July 2026 Admin Updates: Key Changes and Deadlines
Slack's July 2026 admin update: new Slackbot AI features, Salesforce Tasks and Events in Slack, and key deprecation deadlines.
HubSpot-Salesforce API Limits: The Constraint That Governs Sync
Salesforce API limits govern every HubSpot-Salesforce sync decision. Learn how to scope sync, batching, and inclusion lists to avoid sync failures.
Salesforce API Versions 31.0–40.0 Retire June 2028: Admin Guide
Salesforce is retiring Platform API versions 31.0 through 40.0 on June 1, 2028. Learn how to find and upgrade legacy API callers before they break.
Replacing ServiceNow with Agentforce ITSM: Migration Guide
Replacing ServiceNow with Agentforce ITSM? See why teams switch, what an ITSM migration involves, the risks to manage, and how to decide.
Why Legacy ITSM Holds Teams Back & What Agentforce Changes
Legacy ITSM slows resolution with manual tickets and routing. See how Agentforce IT Service uses agentic AI to deflect, resolve, and route faster.
Salesforce Summer '26: Top Features to Roll Out to Users
Salesforce Summer '26 is live. See the top user-facing features admins should enable now across screen flows, reports, and Agentforce.
Your Salesforce Org Is Already a Customer Success Platform
Salesforce can run customer success natively — health scores, renewals, CSAT, and portals. See what to configure before buying another CS platform.
Talk to a senior consultant