Compare the three models
Block of hours
Pre-paid hours, valid 12 months, used as you need them. Best for occasional fixes, small enhancements and questions. Business-hours response within one business day.
Retainer
A set number of senior hours each month at a lower effective rate, with a monthly 30-minute review. 6-month minimum. Best for a steady stream of admin and enhancement work.
Managed services
We run the platform: monitoring, releases, user admin, a quarterly roadmap and a named lead. 12-month term. Best when you do not want to hire an in-house admin.
Blocks of hours
Valid 12 months from purchase. Priced per block.
| Package | Salesforce | HubSpot | MuleSoft | Terms |
|---|
Block of Hours: 10 hours
10 prepaid senior hours you direct against your own backlog, valid 12 months. Salesforce, AI and Braze work … |
$2,500 |
$2,000 |
$2,150 |
Valid 12 months |
Block of Hours: 20 hours Most popular
20 prepaid senior hours you direct against your own backlog, valid 12 months. Salesforce, AI and Braze work … |
$4,500 |
$3,800 |
$4,300 |
Valid 12 months |
Block of Hours: 40 hours
40 prepaid senior hours you direct against your own backlog, valid 12 months. Salesforce, AI and Braze work … |
$8,000 |
$7,000 |
$8,500 |
Valid 12 months |
Block of Hours: 80 hours
80 prepaid senior hours you direct against your own backlog, valid 12 months. Salesforce, AI and Braze work … |
$15,200 |
$13,200 |
On request |
Valid 12 months |
Monthly retainers
Billed monthly in advance. 6-month minimum. Unused hours do not roll over.
| Package | Salesforce | HubSpot | MuleSoft | Terms |
|---|
Retainer: 10 hours a month
10 reserved senior hours every month with a named consultant and priority response. Salesforce, AI and Braze … |
$2,000/mo |
$1,650/mo |
$2,150/mo |
6-month minimum |
Retainer: 20 hours a month Most popular
20 reserved senior hours every month with a named consultant and priority response. Salesforce, AI and Braze … |
$3,800/mo |
$3,100/mo |
$4,200/mo |
6-month minimum |
Retainer: 30 hours a month
30 reserved senior hours every month with a named consultant and priority response. Salesforce, AI and Braze … |
$5,400/mo |
$4,500/mo |
On request |
6-month minimum |
Managed services
Billed monthly. 12-month term. Hours reset each month and unused hours do not roll over. Includes monitoring, releases and a quarterly roadmap.
| Package | Salesforce | HubSpot | MuleSoft | Terms |
|---|
Managed Services: Essentials
We own the outcomes: 30 senior hours a month with an account lead, 2-hour P1 response, monthly health checks, … |
$5,850/mo |
$4,800/mo |
On request |
12-month term |
Managed Services: Professional Most popular
We own the outcomes: 50 senior hours a month with an account lead, 2-hour P1 response, monthly health checks, … |
$9,500/mo |
$7,750/mo |
On request |
12-month term |
Managed Services: Enterprise
We own the outcomes: 80+ senior hours a month with an account lead, 2-hour P1 response, monthly health … |
Quote-based |
$12,000 |
On request |
12-month term |
Overage beyond a retainer or managed-services allowance is billed at $225/hour for Salesforce and MuleSoft work and $175/hour for HubSpot work, approved by you in advance. EU and UK pricing on request.
Specialist retainers
Support · Fractional AI Architect · Support
A senior AI architect on retainer for 8, 16 or 32 hours a month: $1,800, $3,400 or $6,400. Model choice, agent design reviews, governance and cost control.
$1,800 / month
- Timeline: 3-month minimum
- 8 / 16 / 32 hours a month
- Architecture and agent design reviews
- Model and vendor guidance
- 3-month minimum
What is included and what is not
Included
- Architecture and design reviews for AI workflows and agents
- Model and vendor guidance across Claude, OpenAI, Agentforce and Breeze
- Governance and cost control
- Monthly review
Not included
- Hands-on build work beyond review (sold as packages or blocks)
- 24/7 coverage
Full scope, assumptions and acceptance criteria
What every support agreement includes
Always included
- A named senior consultant who knows your org, and a backup who has read the notes.
- Business-hours response within one business day; P1 outages worked the same day.
- Monthly usage report showing hours used and what they went to.
Never included
- Software licences, credits, add-ons, apps, connectors, and vendor support.
- Custom code (Apex, LWC, Visualforce, HubSpot custom modules or apps, serverless functions, API services).
- Data cleansing, deduplication, enrichment or transformation beyond the record counts and rules listed; data is loaded as the client provides it.
- Integrations not named in the package, and any work inside third-party systems.
- Content: copywriting, design, imagery, email or page templates beyond the numbers listed.
- Training beyond the sessions listed, training for staff hired after go-live, and in-person training.
- Legal, compliance or regulatory approval; we configure controls, the client's compliance team approves them.
- Additional UAT cycles caused by changes to approved requirements.
- Work outside business hours (US Central or EET by client region), on-site work and travel.
- Performance or load testing, penetration testing, and accessibility audits.
- Licence negotiation, vendor contract changes, and vendor-side configuration we cannot access.
- 24/7 coverage or uptime guarantees. We do not sell what we cannot staff.
- New implementations or migrations; those are Launch and Optimize packages.
Frequently asked questions
Which model costs least per hour?
The rate falls as the commitment grows. At the Salesforce rate, blocks run $190 to $250 an hour, retainers $180 to $200 and managed services $190 to $195. At the HubSpot rate, blocks run $165 to $200, retainers $150 to $165 and managed services $150 to $160. Managed services is not the cheapest per hour: it costs more each month because it adds an account lead, monitoring, release reviews, monthly health checks and a quarterly roadmap.
Can we start with a block and move to a retainer?
Yes. Unused block hours are credited to your first retainer month at the block rate.
Do you offer 24/7 support?
No. We offer business-hours support with same-day work on P1 outages. If you need round-the-clock coverage we will say so and help you find it.
