What Is Salesforce AgentExchange? The AI Agent Marketplace Explained
AgentExchange is Salesforce's marketplace for Agentforce agents and actions. What's on it, how it relates to AppExchange, and how to buy safely.
Salesforce Insights · Author
Articles by David Cockrum (8)
Latest articles · Page 8 of 56
Agency Management System vs. CRM: Does Your Insurance Agency Need Both?
AMS vs. CRM for insurance agencies: what each does, where they overlap, and a checklist covering policy tracking, commissions, and multi-region operations.
Agentforce ITSM: 4-Phase Implementation Roadmap
Follow a four-phase Agentforce ITSM implementation roadmap to align teams, prepare data, pilot safely, and scale governed employee support.
Agentforce for Insurance: Distribution, Claims & MGAs
See how Agentforce for insurance can connect distribution, brokerage service, claims, and MGA workflows with governed AI.
High-Volume Case Management: How Agentforce Reshapes Operations
Agentforce can help teams triage, route, research, and escalate high-volume cases with consistent, human-governed operations.
Agentforce ITSM Series 4: Agentic CMDB & Proactive Detection
See how an agentic CMDB and proactive detection give Agentforce ITSM the context to identify IT risks, assess impact, and guide response.
Agentforce ITSM Series 3: Employee IT Support
Agentforce ITSM helps organizations design secure employee IT support, automated workflows, and human handoffs that preserve context.
The AI Opportunity in Client Services: Agentforce Changes Everything
See how Agentforce helps service teams connect context, automation, and human judgment to deliver proactive, accountable client service.
Agentforce ITSM Series 2: Capability Breakdown
Explore the core Agentforce ITSM capabilities, from AI incident response and CMDB intelligence to self-service, change control, and analytics.
AI-Powered Client Service With Agentforce for Wealth Advisors
See how Agentforce enables secure, proactive client service for wealth advisors with personalized outreach, 24/7 help, and human oversight.
Agentforce ITSM: The AI Opportunity in IT Service Management
See how Agentforce ITSM moves support beyond ticket queues with AI-driven resolution, governed actions, and unified Salesforce service operations.
Salesforce Data Export: A Practical Guide to Every Method
Compare Salesforce data export methods — Data Export Service, Data Loader, dataloader.io, reports, and APIs — with limits, steps, and security tips.
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