Short answer
Moving from a legacy phone system to Aircall replaces desk phones and on-premise systems with cloud telephony that logs calls, recordings and notes directly into HubSpot or Salesforce.
Why firms make this move
Legacy phone systems keep calls outside the CRM, so managers lack visibility and compliance reviews are manual. Aircall brings click-to-call, call logging, routing based on CRM data, and AI call summaries. The move covers number porting, call flows, user setup and CRM integration.
What moves
- Phone numbers (ported)
- Call flows, queues and business hours
- Users and teams
- CRM integration and logging rules
How the data maps
| From | To |
|---|---|
| Desk phone extension | Aircall user and number |
| Hunt group | Aircall team or ring group |
| IVR | Aircall IVR |
| Call recording | Aircall recording logged to CRM |
What to watch out for
- Number porting lead times
- Recording consent and retention
- Users' headsets and devices
How Vantage Point runs the migration
- Inventory numbers and call flows
- Design routing and teams
- Configure Aircall and the CRM integration
- Port numbers
- Train users and go live
Typical timeline
Typically 2 to 6 weeks, depending on number porting.
Frequently asked questions
How long does number porting take?
It depends on the carrier, typically a few weeks. We plan the cutover around it.
Will calls log to HubSpot or Salesforce automatically?
Yes. Aircall logs calls, recordings and notes to the matching CRM record.