Aircall CRM Integration | Vantage Point

Short answer

An Aircall integration logs calls, recordings and notes to Salesforce or HubSpot and lets reps call from the CRM, giving sales and service teams complete call history on each record.

How the Aircall integration works

Aircall's cloud phone system integrates natively with Salesforce and HubSpot for click-to-call, automatic call logging and call routing based on CRM data.

What syncs

Calls and outcomes
Recordings and notes
Contacts and caller identification

See the architecture diagram ↓

Integration options

Native Aircall apps for Salesforce and HubSpot

What to plan for

Call recording consent rules
User licensing
Duplicate contact creation from unknown callers

Frequently asked questions

Does Aircall work with HubSpot?

Yes. Aircall has a native HubSpot integration for calling and logging.

Can calls be recorded for compliance?

Yes, subject to consent rules and your recordkeeping policies.

Last reviewed October 2, 2026 by the Vantage Point team. Product names and capabilities belong to their respective vendors; access to some data requires the vendor's approval. Browse all integrations

How data flows: Aircall integration

flowchart TB
  naircall["Aircall"]:::ext
  nsalesforce["Salesforce"]:::sf
  nhubspot["HubSpot"]:::hs
  naicallnotesapp["AI call-notes app"]:::mw
  naircall -->|"Calls, recordings & notes<br/>Call tasks matched by phone number"| nsalesforce
  naircall -->|"Calls, recordings & notes"| nhubspot
  nsalesforce -->|"Caller ID & routing data"| naircall
  nhubspot -->|"Caller ID & routing data"| naircall
  naircall --> naicallnotesapp
  naicallnotesapp -->|"Transcripts, call notes & call scores"| nsalesforce
  classDef sf fill:#203163,stroke:#203163,color:#ffffff
  classDef hs fill:#203163,stroke:#203163,color:#ffffff
  classDef mw fill:#e8f4fc,stroke:#2095d3,color:#203163,stroke-dasharray:4 3
  classDef ai fill:#ffffff,stroke:#1062af,color:#203163,stroke-width:2px
  classDef ext fill:#f2f3f2,stroke:#898989,color:#203163

CRM Middleware / connector layer Connected system

What syncs between systems
From	To	What	Direction	Timing	How
Aircall	Salesforce	Calls, recordings & notes	→ one-way	real-time	native connector
Aircall	HubSpot	Calls, recordings & notes	→ one-way	real-time	native connector
Salesforce	Aircall	Caller ID & routing data	→ one-way	real-time	native connector
HubSpot	Aircall	Caller ID & routing data	→ one-way	real-time	native connector
Aircall	Salesforce	Call tasks matched by phone numberMatches the caller's number against the standard phone fields on Contact, Lead, Account and Person Account, in that order, and logs the task on the first match. Custom objects aren't matched.	→ one-way	after each call	native connector
Aircall	Salesforcevia AI call-notes app	Transcripts, call notes & call scoresNotes sync to Leads, Contacts, Accounts and Opportunities; call scores sync to Contacts, Accounts and Opportunities but not Leads. Connect the app to one CRM workspace only: a leftover second workspace can keep a duplicate Aircall user ID that stops calls from matching.	→ one-way	after each call	partner app

A typical pattern, simplified. Your design depends on licenses, data ownership and volumes, which we settle in discovery.