Short answer
HubSpot Service Hub is HubSpot's customer service software. It includes a help desk with tickets, a shared inbox, knowledge base, customer portal, feedback surveys and the Breeze customer agent, so service teams can resolve issues with full CRM context.
HubSpot Service Hub explained
Service Hub organizes requests from email, chat, forms and calls into tickets with pipelines, routing and service-level agreements. The knowledge base and customer portal let customers help themselves, and the Breeze customer agent can answer common questions using that content. Feedback surveys and customer health tools help teams spot at-risk accounts.
Because tickets live in the same CRM as deals and marketing data, service teams see the whole relationship before they reply.
How Vantage Point helps: we set up help desks, ticket pipelines, knowledge bases and AI agents in Service Hub.
Frequently asked questions
What is the Breeze customer agent?
It is HubSpot's AI agent for service. It answers customer questions in chat and other channels using your knowledge base and other approved content, and hands off to a person when needed.
Can Service Hub replace Zendesk?
For many teams, yes. The main advantage is that tickets live in the same CRM as sales and marketing data.