Compare the three models
Block of hours
Pre-paid hours, valid 12 months, used as you need them. Best for occasional fixes, small enhancements and questions. Business-hours response within one business day.
Retainer
A set number of senior hours each month at a lower effective rate, with a standing weekly check-in. 6-month minimum. Best for a steady stream of admin and enhancement work.
Managed services
We run the platform: monitoring, releases, user admin, a quarterly roadmap and a named lead. 12-month term. Best when you do not want to hire an in-house admin.
Blocks of hours
Valid 12 months from purchase. Priced per block.
| Package | Salesforce | HubSpot | MuleSoft | Terms |
|---|
Block of Hours — 10 hours
10 prepaid senior hours you direct against your own backlog, valid 12 months. Salesforce, AI and Braze work … |
$2,500 |
$2,000 |
$2,150 |
Valid 12 months |
Block of Hours — 20 hours Most popular
20 prepaid senior hours you direct against your own backlog, valid 12 months. Salesforce, AI and Braze work … |
$4,500 |
$3,800 |
$4,300 |
Valid 12 months |
Block of Hours — 40 hours
40 prepaid senior hours you direct against your own backlog, valid 12 months. Salesforce, AI and Braze work … |
$8,000 |
$7,000 |
$8,500 |
Valid 12 months |
Block of Hours — 80 hours
80 prepaid senior hours you direct against your own backlog, valid 12 months. Salesforce, AI and Braze work … |
$15,200 |
$13,200 |
On request |
Valid 12 months |
Monthly retainers
Billed monthly in advance. 6-month minimum. Unused hours do not roll over.
| Package | Salesforce | HubSpot | MuleSoft | Terms |
|---|
Retainer — 10 hours a month
10 reserved senior hours every month with a named consultant and priority response. Salesforce, AI and Braze … |
$2,000/mo |
$1,650/mo |
$2,150/mo |
6-month minimum |
Retainer — 20 hours a month Most popular
20 reserved senior hours every month with a named consultant and priority response. Salesforce, AI and Braze … |
$3,800/mo |
$3,100/mo |
$4,200/mo |
6-month minimum |
Retainer — 30 hours a month
30 reserved senior hours every month with a named consultant and priority response. Salesforce, AI and Braze … |
$5,400/mo |
$4,500/mo |
On request |
6-month minimum |
Managed services
Billed monthly. 12-month term. Includes monitoring, releases and a quarterly roadmap.
| Package | Salesforce | HubSpot | MuleSoft | Terms |
|---|
Managed Services — Essentials
We own the outcomes: 30 senior hours a month with an account lead, 2-hour P1 response, monthly health checks, … |
$5,850/mo |
$4,800/mo |
On request |
12-month term |
Managed Services — Professional Most popular
We own the outcomes: 50 senior hours a month with an account lead, 2-hour P1 response, monthly health checks, … |
$9,500/mo |
$7,750/mo |
On request |
12-month term |
Managed Services — Enterprise
We own the outcomes: 80+ senior hours a month with an account lead, 2-hour P1 response, monthly health … |
Quote-based |
$12,000 |
On request |
12-month term |
Overage beyond a retainer or managed-services allowance is billed at $225/hour for Salesforce and MuleSoft work and $175/hour for HubSpot work, approved by you in advance. EU and UK pricing on request.
Specialist retainers
Support · Fractional AI Architect · Support
A senior AI architect on retainer for 8, 16 or 32 hours a month: $1,800, $3,400 or $6,400. Model choice, agent design reviews, governance and cost control.
$1,800 / month
- Timeline: 3-month minimum
- 8 / 16 / 32 hours a month
- Architecture and agent design reviews
- Model and vendor guidance
- 3-month minimum
What is included and what is not
Included
- Architecture and design reviews for AI workflows and agents
- Model and vendor guidance across Claude, OpenAI, Agentforce and Breeze
- Governance and cost control
- Monthly review
Not included
- Hands-on build work beyond review (sold as packages or blocks)
- 24/7 coverage
Full scope, assumptions and acceptance criteria →
What every support agreement includes
Always included
- A named senior consultant who knows your org, and a backup who has read the notes.
- Business-hours response within one business day; P1 outages worked the same day.
- Monthly usage report showing hours used and what they went to.
Never included
- Software licences, credits, add-ons, apps, connectors, and vendor support.
- Custom code (Apex, LWC, Visualforce, HubSpot custom modules or apps, serverless functions, API services).
- Data cleansing, deduplication, enrichment or transformation beyond the record counts and rules listed; data is loaded as the client provides it.
- Integrations not named in the package, and any work inside third-party systems.
- Content: copywriting, design, imagery, email or page templates beyond the numbers listed.
- Training beyond the sessions listed, training for staff hired after go-live, and in-person training.
- Legal, compliance or regulatory approval; we configure controls, the client's compliance team approves them.
- Administration after the 30-day hypercare (sold as Support).
- Additional UAT cycles caused by changes to approved requirements.
- Work outside business hours (US Central or EET by client region), on-site work and travel.
- Performance or load testing, penetration testing, and accessibility audits.
- Licence negotiation, vendor contract changes, and vendor-side configuration we cannot access.
- 24/7 coverage or uptime guarantees. We do not sell what we cannot staff.
- New implementations or migrations; those are Launch and Optimize packages.
Frequently asked questions
Which model is cheapest per hour?
Managed services, then retainers, then blocks. Blocks cost more per hour because there is no commitment; retainers and managed services buy a lower rate with a 6 or 12-month term.
Can we start with a block and move to a retainer?
Yes. Unused block hours are credited to your first retainer month at the block rate.
Do you offer 24/7 support?
No. We offer business-hours support with same-day work on P1 outages. If you need round-the-clock coverage we will say so and help you find it.
