What you get
- Anypoint control plane, environments, users, roles and SSO
- CloudHub 2.0 shared space
- 1 source-to-target integration, up to 3 flows
- Credit-consumption dashboard and alert thresholds
- Runbook and 1-hour admin session
Scope
Included
- Anypoint control plane, business group, sandbox and production environments, users, roles and SSO
- CloudHub 2.0 shared space
- 1 source-to-target integration with up to 3 flows (e.g. Salesforce to Oracle Financials, Workday, PeopleSoft/Banner or an AWS-hosted service)
- Error handling and retries
- Credit-consumption dashboard and alert thresholds
- Production deployment and alerting
- Runbook, 1-hour admin session and a Phase 2 backlog
Standard on every implementation
- A named senior consultant from kickoff to go-live; no junior staff and no offshore hand-off.
- Kickoff workshop (up to 2 hours) and a written project plan with dates.
- Weekly 30-minute status call and a written weekly status.
- Discovery and design sessions as listed per package; a written design summary approved before build.
- Build in a sandbox, test portal or development workspace where the platform supports one, then deployment to production.
- Unit testing by Vantage Point; one UAT cycle supported; one round of fixes for defects against the approved design.
- Admin documentation: configuration log, runbook, and a field/object or property dictionary for what we built.
- The training sessions listed per package, delivered remotely and recorded; a training guide for each audience.
- 30 days of hypercare after go-live: defects in delivered scope are fixed at no charge; enhancements go to the optional post-go-live block.
- Definition-of-done checklist signed by the client.
Not included
- Private Space
- More than 1 integration
- API-led System/Process/Experience layers
- CI/CD pipeline
- Exchange asset publishing
- Changes inside source or target systems
- MuleSoft subscription and Mule Credits
Always outside a fixed-scope package
- Software licences, credits, add-ons, apps, connectors, and vendor support.
- Custom code (Apex, LWC, Visualforce, HubSpot custom modules or apps, serverless functions, API services).
- Data cleansing, deduplication, enrichment or transformation beyond the record counts and rules listed; data is loaded as the client provides it.
- Integrations not named in the package, and any work inside third-party systems.
- Content: copywriting, design, imagery, email or page templates beyond the numbers listed.
- Training beyond the sessions listed, training for staff hired after go-live, and in-person training.
- Legal, compliance or regulatory approval; we configure controls, the client's compliance team approves them.
- Administration after the 30-day hypercare (sold as Support).
- Additional UAT cycles caused by changes to approved requirements.
- Work outside business hours (US Central or EET by client region), on-site work and travel.
- Performance or load testing, penetration testing, and accessibility audits.
- Licence negotiation, vendor contract changes, and vendor-side configuration we cannot access.
What you provide
- A named business owner and technical contact
- Admin access to the MuleSoft org, or we provision it
- Sandbox credentials for in-scope systems
- One agreed first use case
- A project owner with decision authority, available 2 to 4 hours a week.
- Licences in place, admin access, and a sandbox or test environment by kickoff.
- Subject-matter experts for each process in scope, available for workshops.
- Source data exported in the agreed format by the date in the project plan.
- Answers, design approvals and UAT sign-off within 3 business days of each request.
- Their own users' availability for training sessions.
- Compliance and legal review of any client-facing content, messaging or AI output.
Assumptions
- In-scope systems expose APIs or supported connectors
- Shared space meets network needs
- The client holds the edition and licences named in the package (for example Salesforce Enterprise or above; HubSpot Professional or above).
- One production org, portal or workspace, one business unit, one currency and one language unless the package says otherwise.
- Source data is in a single, exportable system and needs no reconstruction.
- Work is delivered remotely, in English.
- Timelines start when access is granted and run continuously; client-side delays extend them.
Done means
Acceptance: Integration runs in production for 5 business days within agreed error thresholds; dashboard and alerts live; runbook delivered.
Price and change control
- The price is fixed for the scope above. It does not change unless you change the scope.
- Anything not listed as included is a change. Changes are written up, priced and approved by you before we do them.
- Software licences, subscriptions and third-party fees are bought by you from the vendor and are never included.
- 30 days of hypercare after go-live is included. Ongoing support is available as a block of hours, retainer or managed service.
- EU and UK clients: euro pricing on request; VAT is added where applicable.
Frequently asked questions
How much does a MuleSoft implementation cost?
Starter is $12,500 fixed for the platform setup plus your first production integration, in two weeks. Connect is $22,500 for up to three integrations or a full API-led set. Platform, an API-led foundation with CI/CD, starts at $55,000.
Which MuleSoft plan does Starter pair with?
Starter is sized for MuleSoft's Pre-Purchase plan, which starts at about $2,000 a month in Mule Credits, so you can prove the first integration inside the free-trial window before the order form is signed.
Does the fee include Mule Credits?
No. The MuleSoft subscription and credits are contracted with Salesforce. Our fee covers senior integration architecture, build, deployment and hand-off.