What you get
- Prep interview
- 2–3 hour session for up to 20 people
- Use cases tailored to the team
- Recording and written takeaways
Scope
Included
- Prep interview
- One 2–3 hour session for up to 20 people (remote; on-site with travel billed)
- Use cases tailored to the team
- Recording and written takeaways
Not included
- Follow-on build work
- Attendee licences
Always outside a fixed-scope package
- Software licences, credits, add-ons, apps, connectors, and vendor support.
- Custom code (Apex, LWC, Visualforce, HubSpot custom modules or apps, serverless functions, API services).
- Data cleansing, deduplication, enrichment or transformation beyond the record counts and rules listed; data is loaded as the client provides it.
- Integrations not named in the package, and any work inside third-party systems.
- Content: copywriting, design, imagery, email or page templates beyond the numbers listed.
- Training beyond the sessions listed, training for staff hired after go-live, and in-person training.
- Legal, compliance or regulatory approval; we configure controls, the client's compliance team approves them.
- Administration after the 30-day hypercare (sold as Support).
- Additional UAT cycles caused by changes to approved requirements.
- Work outside business hours (US Central or EET by client region), on-site work and travel.
- Performance or load testing, penetration testing, and accessibility audits.
- Licence negotiation, vendor contract changes, and vendor-side configuration we cannot access.
What you provide
- A project owner with decision authority, available 2 to 4 hours a week.
- Licences in place, admin access, and a sandbox or test environment by kickoff.
- Subject-matter experts for each process in scope, available for workshops.
- Source data exported in the agreed format by the date in the project plan.
- Answers, design approvals and UAT sign-off within 3 business days of each request.
- Their own users' availability for training sessions.
- Compliance and legal review of any client-facing content, messaging or AI output.
Assumptions
AI engagement terms
- AI output is probabilistic; we test against agreed cases and do not guarantee answers.
- The client's compliance team approves controls, prompts and supervision rules before go-live.
- Client data is not used to train models; enterprise or zero-retention data terms are configured where the vendor offers them.
- Vendor model changes and retired features after go-live are handled under Support.
- Usage costs are the client's and are estimated, not guaranteed.
Done means
Acceptance: Session delivered; takeaways sent.
Price and change control
- The price is fixed for the scope above. It does not change unless you change the scope.
- Anything not listed as included is a change. Changes are written up, priced and approved by you before we do them.
- Software licences, subscriptions and third-party fees are bought by you from the vendor and are never included.
- EU and UK clients: euro pricing on request; VAT is added where applicable.