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Client profile · Fintech

Fintech company modernizing service operations

A fintech company. Vantage Point designed and implemented Salesforce Service Cloud, including Service Cloud Voice.

West Client since 2022 4 engagements

The challenge

The company needed a service platform and voice capabilities to support customer operations.

What Vantage Point delivered

  • Completed Service Cloud discovery and solution design
  • Implemented Service Cloud Phase 1 and Phase 2
  • Integrated Service Cloud Voice with a telephony provider

Platforms

SalesforceService Cloud

Services

ImplementationIntegration

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