Short answer
Human-in-the-loop (HITL) is a design approach where a person reviews or approves an AI system's work before it takes effect, such as approving a drafted client email or confirming a CRM update. It is a key control for using AI in regulated industries.
Human-in-the-Loop (HITL) explained
HITL can sit at different points: reviewing every output, approving only high-risk actions such as sending external messages or changing financial data, or sampling outputs after the fact. Agent platforms support this with draft modes, approval steps and confidence thresholds that escalate to a person.
Regulators expect firms to supervise AI-assisted communications and decisions, and some proposed insurance rules require human review of AI-driven claim denials.
How Vantage Point helps: we decide with you which AI actions need approval, build those checkpoints into agents and connectors, and log the decisions.
Frequently asked questions
Does every AI action need human approval?
No. Low-risk actions such as summarizing can run automatically. Actions that send external communications or change client data usually need approval.
How does human-in-the-loop help with compliance?
It provides supervision and an audit trail showing that a qualified person reviewed AI-assisted work before it reached clients.