Short answer
Flex Credits are Salesforce's consumption-based currency for Agentforce and Data 360. Instead of paying per conversation, you buy credits and each AI action an agent takes draws from them. At launch, Salesforce priced Flex Credits at $500 per 100,000 credits, with a standard agent action using 20 credits, about $0.10.
Flex Credits (Salesforce) explained
Salesforce introduced Flex Credits in 2025 to make agent pricing predictable and tied to work done. Data 360 also uses credits for processing activities such as data ingestion, identity resolution and segmentation, published in a rate card. Credits are typically bought in advance as part of a contract and monitored through Salesforce's digital wallet and usage reports.
Budgeting accurately means estimating how many actions each agent will take and which Data 360 operations run on a schedule.
How Vantage Point helps: we model credit consumption for Agentforce and Data 360 use cases before you buy, then monitor actual usage after launch.
Frequently asked questions
How much does an Agentforce action cost?
At Salesforce's 2025 launch pricing, a standard action used 20 Flex Credits, about $0.10. Check your contract, since pricing and bundles change.
Do Flex Credits cover Data 360?
Yes. Data 360 processing is metered in credits according to Salesforce's rate card.