Short answer
User acceptance testing (UAT) is the stage of a CRM project where the people who will use the system test it with realistic scenarios and confirm it does what the business needs before go-live. It is usually run in a full sandbox or staging environment.
User Acceptance Testing (UAT) explained
During UAT, users follow test scripts based on their real work, such as onboarding a client or handling a service request, and log any issues. The project team fixes defects and users retest. Sign-off from business owners confirms the system is ready to deploy.
UAT is different from the technical testing consultants do earlier; its purpose is to confirm the system fits how people actually work.
How Vantage Point helps: we write UAT scripts with your team, support testers, track defects and manage sign-off.
Frequently asked questions
Who performs UAT?
The business users who will use the system, supported by the implementation team.
How long does UAT take?
Usually one to three weeks, depending on the scope and how many rounds of fixes are needed.