Short answer
A loan origination system (LOS), such as ICE Mortgage Technology's Encompass or nCino, manages a loan from application through underwriting, approval and closing. Lenders pair the LOS with a CRM that manages leads, referral partners and borrower communication.
Loan Origination System (LOS) explained
The LOS is the system of record for loan files, conditions and compliance documents. The CRM handles marketing, pre-application leads, referral relationships and post-close follow-up such as refinance opportunities. Integration passes leads into the LOS and loan milestones back to the CRM so borrowers and partners get timely updates.
Some platforms, such as nCino, run on Salesforce, which simplifies integration.
How Vantage Point helps: we connect CRMs to loan origination systems for mortgage and commercial lenders.
Frequently asked questions
Does nCino run on Salesforce?
Yes. nCino is built on the Salesforce platform, which makes CRM integration more straightforward.
What should sync between a CRM and an LOS?
Typically lead and borrower details into the LOS, and loan status milestones back to the CRM for communication and reporting.