Short answer
A block of hours is a prepaid bundle of consulting time, such as 20, 40 or 80 hours, used for CRM support, enhancements or advice as needs arise. It offers flexibility without a monthly retainer commitment.
Block of Hours explained
Clients draw down the block for admin tasks, small projects, fixes and training, and receive regular reports on hours used. Blocks often carry a lower hourly rate than ad hoc work and may have an expiry period. They suit firms with variable or occasional needs; firms with steady demand often prefer a monthly retainer or managed services.
Clear rules about what the hours cover and how they are tracked avoid surprises.
How Vantage Point helps: we offer blocks of hours, retainers and managed services so firms can choose the support model that fits.
Frequently asked questions
What is the difference between a block of hours and a retainer?
A block of hours is prepaid time used as needed until it runs out. A retainer is a recurring monthly commitment of time or service.
Do unused hours expire?
Often after a set period, such as six or twelve months. Check the terms of the agreement.