Aircall Salesforce Integration Maintenance Rescheduled to Sept 26

What Changed: The Maintenance Was Postponed, Not Canceled

Aircall's Salesforce Integration maintenance — the final step of an infrastructure upgrade — was originally scheduled for the weekend of September 5–6. That maintenance was postponed. No interruption took place, and Aircall has confirmed there is nothing customers need to do about the original window.

On September 15, Aircall announced the new timing: Saturday, September 26, 02:00 to 04:00 UTC. Everything else about the change is unchanged from the earlier notice — same scope, same expected impact, same (minimal) action required.

The practical upshot for operations leaders: if your team held the September 5–6 weekend clear, blocked deployments, or told reps to expect disruption, you can stand down from that plan and re-brief for the new date instead.

New Maintenance Window: Saturday, September 26, 02:00–04:00 UTC

The two-hour window is a safety buffer. Aircall expects the actual interruption to be a short cutover gap of 20–30 minutes, with the work finishing well inside the window.

For most North American teams, the window lands late Friday evening — outside core selling hours. For EMEA teams, it falls in the early hours of Saturday morning.

Who's Affected — and What Exactly Can Break

This applies to organizations using the Aircall Salesforce Integration. Even then, only during the cutover gap, and only two capabilities:

1. Presence status sync (Omnichannel users)

An availability status change made during the gap may be delayed or may not go through. If your reps use Salesforce Omnichannel and their presence status syncs with Aircall, a status flipped during those 20–30 minutes might not register. The fix is simple: have reps re-set their status once the window passes.

2. Click-to-dial record linking (Salesforce CTI)

A call initiated via click-to-dial on a Salesforce record during the gap may not link to the correct record. The call still happens; the risk is that the activity doesn't attach to the right contact, lead, or account afterward. This is the one scenario where manual cleanup — a backfill — may be needed.

What's Not Affected

The majority of the integration already runs on the upgraded infrastructure on a separate pipeline that this change doesn't touch. These continue running normally throughout the window:

• Call logging (unless the call was initiated via click-to-dial during the gap)
• Tasks created from calls
• AI insights and call summaries
• Sentiment analysis
• SMS messaging

In other words: unless a rep is actively changing presence status or click-to-dialing during the cutover gap, they will notice nothing.

What Your Team Should Do

This is a backend routing change on Aircall's side. There is no reconnection, no settings update, and no admin configuration to touch. The integration picks up automatically once the cutover completes. Your checklist is short:

For admins and RevOps

1. Release the old window. Cancel any freeze, staffing change, or rep communication tied to September 5–6.
2. Re-brief for September 26. Send reps a one-liner: avoid click-to-dial Friday, September 25, 7:00–9:00 PM PT (or local equivalent from the table above).
3. Note your Omnichannel users. If presence sync matters to your routing, remind those reps to re-set their status after the window if they changed it during the gap.
4. Schedule a five-minute post-window check. First thing after the cutover, place one test call and confirm it logs and links correctly.

For reps

1. Don't click-to-dial during the window. If a call is urgent, dial manually from the Aircall app instead — logging is unaffected for non-click-to-dial calls.
2. If you did click-to-dial during the gap, check afterward that the call activity landed on the right Salesforce record. If it didn't, flag it to your admin for backfill.
3. If you changed your availability status during the gap, toggle it again after the window to make sure it synced.

If your integration needs broader attention beyond this maintenance — routing design, CTI configuration, or a cleanup of how calls log to Salesforce — our Aircall and Salesforce Service Cloud implementation guide walks through the setup end to end, and our CRM-integrated telephony overview covers the architecture behind it.

Timeline at a Glance

For real-time status during the window, watch the Aircall status page.

How Vantage Point Helps

Maintenance notices like this one are routine — but they're a good prompt to ask whether your telephony-to-CRM integration is actually working as hard as it should. Vantage Point designs and implements Aircall–Salesforce integrations where every call logs to the right record, routing matches your service model, and reps never think about the plumbing. Through our Salesforce implementation and advisory services, senior consultants handle CTI configuration, Omnichannel presence design, and post-cutover validation alongside your team. Senior consultants only — no junior handoffs; the experts you meet are the experts who deliver.

Frequently Asked Questions

When is the rescheduled Aircall Salesforce Integration maintenance?

Saturday, September 26, 2026, from 02:00 to 04:00 UTC. That's Friday, September 25, 7:00–9:00 PM Pacific, 10:00 PM–12:00 AM Eastern, Saturday 4:00–6:00 AM CEST, and Saturday 12:00–2:00 PM AEST. Aircall expects the actual interruption to last 20–30 minutes; the two-hour window is a safety buffer.

Did the September 5–6 maintenance happen?

No. Aircall postponed the maintenance, no interruption took place over the September 5–6 weekend, and there is nothing you need to do about that original window. If your team blocked the weekend or planned around it, you can release those plans.

What features are affected during the maintenance window?

Only two, and only during the 20–30 minute cutover gap: presence status sync for Omnichannel users (an availability change made during the gap may be delayed or not go through) and click-to-dial record linking in Salesforce CTI (a call started via click-to-dial during the gap may not link to the correct Salesforce record).

Will call logging, tasks, AI insights, or SMS be interrupted?

No. Call logging (unless the call was initiated via click-to-dial during the gap), tasks, AI insights, sentiment analysis, and SMS all continue running normally. These already operate on the upgraded infrastructure on a separate pipeline that this change doesn't touch.

Do we need to reconnect the integration or update any settings afterward?

No. This is a backend routing change on Aircall's side. There is no reconnection and no settings to update — the integration picks up automatically once the cutover completes. The only possible follow-up is a backfill if a rep used click-to-dial during the gap and a call didn't link to the right record.

What should a rep do if they must make a call during the window?

Dial manually from the Aircall app rather than using click-to-dial on a Salesforce record. Call logging is unaffected for calls that don't use click-to-dial, so a manually dialed call will still log normally. If click-to-dial is unavoidable, verify the record linking afterward and flag any misses to your admin for backfill.

Where can we check status during the maintenance?

Monitor Aircall's official status page at status.aircall.com during the window. If you have a setup-specific concern that the notice doesn't cover, contact Aircall support directly.

Sources

• Aircall Status — official service status page

Vantage Point is an employee-owned boutique CRM consulting firm helping businesses transform with Salesforce, HubSpot, and AI — 150+ clients, 400+ engagements, and a 4.71/5 average engagement rating. As an Aircall partner, we help teams get more from CRM-integrated telephony. Learn more at vantagepoint.io.