Overview

One of our Vantage Point Insurance Agency clients is dedicated to streamlining the process of obtaining life insurance coverage for everyday Americans. Established in the early 2000s, this client operates as an online and call center-based insurance agency, offering a convenient alternative to traditional, in-person options. Now, consumers can acquire the personal coverage they need from the comfort of their own homes.

The company employs its patented sales technology platform to manage three call centers in the United States. By leveraging this technology, they can reach thousands of individuals daily, providing a broad range of coverage from top-rated insurance companies. This enables customers to find the most suitable life insurance policy, often with just a single phone call.

Challenges

Before implementing Salesforce, the client's in-house business application faced multiple challenges impacting its operations and performance. These challenges included a need for increased scalability and process and workflow inefficiencies, resulting in delays in customer service. Additionally, the outdated UI/UX was challenging to navigate and did not align with modern business solutions. Limited automation also hindered the ability to gain valuable customer insights. Moreover, the system required integration with external platforms, preventing the client from leveraging data-driven decisions and negatively affecting the overall customer experience. To remain competitive and achieve greater success, it became increasingly crucial for the client to address these limitations swiftly.

Solution

The client partnered with Vantage Point Consulting to implement a comprehensive Salesforce Sales Cloud system, replacing their existing in-house system. This Salesforce implementation provided the essential business application integrations required for increased efficiency and productivity. By adopting Salesforce, the client gained access to a single source of truth, enabling streamlined processes and improving customer relationships.

The Salesforce implementation featured a customized solution tailored to meet the client's specific needs, including:

• Automated workflows and processes for easier customer interaction
• Advanced analytics tools for valuable customer insights
• A modern UI

Outcomes

The Salesforce implementation led to several critical outcomes for the client, including enhanced customer insights and marketing automation, improved scalability and efficiency, streamlined processes and workflows, and better customer relationships. These outcomes have allowed the client to achieve greater success than ever before. The Salesforce platform has become an invaluable tool, enabling the client to better serve their customers and grow their business.

By implementing Salesforce, the client improved its business operations, providing the scalability and process efficiency needed for optimal performance. Salesforce also helped the client better understand customer needs and behaviors, allowing them to proactively deliver services.

Moving forward, the client will continue to harness the power of Salesforce to offer an even more comprehensive and unified customer experience.

Technologies

• Salesforce Sales Cloud
• Custom Integrations