If you run Agentforce, you have probably seen the term Salesforce Flex Credits on your pricing page or in the Digital Wallet and wondered what it actually costs and how to track it. This guide answers that plainly for admins and budget owners.
Flex Credits are Salesforce's consumption-based pricing model for Agentforce. Instead of charging a flat fee per conversation, Salesforce meters usage by the number of actions your agents take. That shift changes how you forecast spend, design agents, and govern AI usage.
Below we explain what Flex Credits are, how per-action pricing differs from the older per-conversation model, the three Agentforce pricing options, and exactly how to check how many credits you have using the Digital Wallet in your Salesforce org.
Salesforce Flex Credits are a usage-based pricing model for Agentforce that charges per action an agent performs rather than per conversation. Salesforce's published list price is $0.10 per action, and you pay only for the actions used. This matters for Salesforce and Agentforce admins, RevOps leaders, and budget owners who need to forecast AI spend and avoid over- or under-buying. You track consumption in the Digital Wallet inside your Salesforce org (App Launcher → Digital Wallet). Vantage Point helps mid-market teams plan Flex Credit usage, design cost-efficient agent actions, and govern Agentforce with our Salesforce implementation and advisory services.
Note on pricing: The $2-per-conversation and $0.10-per-action figures are Salesforce's published list pricing as of the May 2025 announcement. Pricing and packaging evolve — confirm current pricing and terms with Salesforce or your account executive before you commit. These figures are not a guaranteed quote.
Salesforce Flex Credits are a consumption-based pricing model for Agentforce that charges based on the work an AI agent actually performs. Salesforce introduced Flex Credits in a press release on May 15, 2025, as a value-based alternative to the original per-conversation metering.
In Salesforce's words, an action is a function the agent executes on the platform to get information or perform a task — for example, looking up a record, calling a flow, or updating data. Metering is determined by the number of actions taken. If an interaction does not require an action, there is no charge.
Flex Credits can fund all Agentforce use cases. Salesforce has also stated that Flex Credits will expand over time to be compatible across all Salesforce usage-based products, which means pre-committed credits can shift between areas as your needs change. You can review the official details on the Salesforce Flex Credits blog and the Agentforce pricing page.
Agentforce originally launched with a metering model centered on conversations, where each conversation cost a flat $2 regardless of complexity. Flex Credits shift that to value-based, per-action pricing so you pay in proportion to what the agent does.
Salesforce's own example illustrates the difference: an exchange that would have cost $2 as a single conversation might be 3–6 actions at roughly $0.30–$0.60 with Flex Credits. Simple interactions cost less; complex ones cost more — and interactions that require no action cost nothing.
| Dimension | Per-Conversation (original) | Flex Credits (per-action) |
|---|---|---|
| Billing unit | One conversation | One action |
| Published list price | $2 flat per conversation | $0.10 per action |
| Cost driver | Number of conversations | Number of actions taken |
| Simple interaction | Same flat $2 | Lower (fewer actions) |
| No-action interaction | Charged as a conversation | No charge |
| Best when | Predictable, conversation-heavy volume | Variable usage; efficient action design |
Pricing figures are Salesforce's published list pricing as of May 2025 and may change; confirm with your Salesforce account executive.
Salesforce offers three ways to pay for Agentforce. Choosing well depends on how predictable your usage is and how many users need uncapped access.
| Option | How you pay | Best for |
|---|---|---|
| Per-conversation | Flat $2 per conversation (published list) | Teams that prefer a simple, conversation-based unit |
| Flex Credits (per-action) | $0.10 per action (published list); pay for what you use | Variable or growing usage where efficient action design controls cost |
| Unmetered per-user license | Per-user, per-month for Sales, Customer Service, and Industries users | High-frequency users who need uncapped Agentforce use without sizing credits |
The unmetered per-user, per-month license gives Sales, Customer Service, and Industries users uncapped Agentforce use without sizing credits. If a subset of heavy users drives most of your activity, unmetered licensing can simplify planning; if usage is spread thin and variable, Flex Credits often fit better. For a broader walkthrough of the pricing landscape, see our related explainer on Data 360 and Agentforce pricing with Flex Credits.
The published list price is $0.10 per action, and you only pay for the actions used. Because metering is per action, the total cost of an interaction depends on how many actions the agent performs to complete the task. Salesforce's example of 3–6 actions per exchange ($0.30–$0.60) shows why lean action design directly lowers cost.
A few practical implications:
You check Flex Credit consumption in the Digital Wallet inside your Salesforce org. The Digital Wallet provides near real-time usage data and a dedicated Flex Credits view so you can see how many credits have been consumed and gain deeper consumption insights.
To find it:
For the official reference on metering, see the Salesforce Help article on Flex Credits billable usage types. Make Digital Wallet review a recurring habit — weekly during rollout, then monthly — so spend never surprises you.
To use Flex Credits, Salesforce Foundations is required, per Salesforce Help. Beyond that prerequisite, plan for the operational basics that make consumption pricing predictable:
Estimating Flex Credit usage starts with mapping your common interactions to the number of actions each one takes, then multiplying by expected volume. Because you pay per action, the goal is to forecast realistic action counts rather than conversation counts.
A simple planning approach:
Avoid over-buying by starting conservative and topping up as real usage data arrives in the Digital Wallet. Avoid under-buying by tracking burn rate weekly during rollout so you are not caught short mid-quarter.
Because agents that take actions consume credits, usage governance is a cost-control discipline, not an afterthought. Mid-market teams get the most value from Flex Credits when they treat action design and monitoring as part of the implementation.
Practical governance checklist:
This reflects our contrarian managed-services view: the right question is not only "what does it cost," but "what outcomes and service levels are we getting for the spend." Governed AI — clear scope, clean data, monitored usage — is what keeps consumption pricing predictable. For a deeper take on pricing transparency, see our perspective on Salesforce managed services pricing.
Start by confirming your prerequisites and current pricing, then build a simple usage baseline:
If you are also evaluating where agents add the most value, our guide to Agentforce for financial services shows how to scope high-value use cases that translate cleanly to any industry.
Vantage Point is a US-based, employee-owned, senior-only Salesforce partner focused on mid-market teams. We help you turn Flex Credits from a billing surprise into a planned, governed line item.
If your team is planning Agentforce spend or designing agents that scale, book an Agentforce cost-planning and implementation advisory consultation with Vantage Point. We can help you estimate usage, design efficient actions, and set up the governance to keep costs predictable. Explore how we approach AI-driven personalization and analytics to connect agents to clean, governed CRM data.
Open the Digital Wallet in your Salesforce org via App Launcher → Digital Wallet, then open the Flex Credits view. It provides near real-time usage data showing how many credits have been consumed and deeper consumption insights. Review it weekly during rollout and monthly afterward to track burn rate against your committed credits.
Salesforce's published list price is $0.10 per action, and you pay only for the actions used. The total cost of an interaction depends on how many actions the agent performs — Salesforce's example puts a typical exchange at 3–6 actions ($0.30–$0.60). Pricing can change, so confirm current figures with Salesforce or your account executive.
Per-conversation pricing charged a flat $2 per conversation regardless of complexity, while Flex Credits charge $0.10 per action based on what the agent actually does. Flex Credits reward efficient agent design: simple interactions cost less, complex ones cost more, and interactions with no action are not charged.
Salesforce offers per-conversation pricing, Flex Credits (per-action), and an unmetered per-user, per-month license for Sales, Customer Service, and Industries users. The unmetered option gives uncapped Agentforce use without sizing credits, while Flex Credits suit variable usage where efficient action design controls cost.
To use Flex Credits, Salesforce Foundations is required, per Salesforce Help. You also need Agentforce configured with the agents and actions you plan to run, plus Digital Wallet access for the admins and budget owners who monitor consumption.
Yes — Flex Credits can fund all Agentforce use cases. Salesforce has stated that Flex Credits will expand over time to be compatible across all Salesforce usage-based products, so pre-committed credits can shift between areas as your needs change.
Not necessarily. Agentforce Voice actions can have different usage types or multipliers, according to the Salesforce pricing page. If voice is part of your roadmap, confirm the specific usage treatment with Salesforce before estimating costs.
Vantage Point helps mid-market teams forecast usage, design lean agent actions, and set up Digital Wallet monitoring with clear ownership and thresholds. Our Salesforce implementation and advisory and managed services teams turn consumption pricing into a predictable, governed line item tied to outcomes.