Aircall has rescheduled its Salesforce Integration maintenance to Saturday, September 26, 2026, 02:00–04:00 UTC — that's Friday, September 25, 7:00–9:00 PM US Pacific. The originally announced September 5–6 window was postponed and no interruption took place, so if your team blocked that weekend, you can release it. The new window is a two-hour safety buffer for a cutover expected to take 20–30 minutes. During the gap, only two things can be affected: Omnichannel presence status sync and click-to-dial record linking in Salesforce CTI. Call logging, tasks, AI insights, sentiment analysis, and SMS keep running normally. No reconnection or settings changes are needed afterward.
Aircall's Salesforce Integration maintenance — the final step of an infrastructure upgrade — was originally scheduled for the weekend of September 5–6. That maintenance was postponed. No interruption took place, and Aircall has confirmed there is nothing customers need to do about the original window.
On September 15, Aircall announced the new timing: Saturday, September 26, 02:00 to 04:00 UTC. Everything else about the change is unchanged from the earlier notice — same scope, same expected impact, same (minimal) action required.
The practical upshot for operations leaders: if your team held the September 5–6 weekend clear, blocked deployments, or told reps to expect disruption, you can stand down from that plan and re-brief for the new date instead.
The two-hour window is a safety buffer. Aircall expects the actual interruption to be a short cutover gap of 20–30 minutes, with the work finishing well inside the window.
| Region | Local maintenance window |
|---|---|
| UTC | Saturday, September 26, 02:00–04:00 |
| US Pacific (PT) | Friday, September 25, 7:00–9:00 PM |
| US Eastern (ET) | Friday, September 25, 10:00 PM–12:00 AM |
| Central Europe (CEST) | Saturday, September 26, 4:00–6:00 AM |
| Australia Eastern (AEST) | Saturday, September 26, 12:00–2:00 PM |
For most North American teams, the window lands late Friday evening — outside core selling hours. For EMEA teams, it falls in the early hours of Saturday morning.
This applies to organizations using the Aircall Salesforce Integration. Even then, only during the cutover gap, and only two capabilities:
An availability status change made during the gap may be delayed or may not go through. If your reps use Salesforce Omnichannel and their presence status syncs with Aircall, a status flipped during those 20–30 minutes might not register. The fix is simple: have reps re-set their status once the window passes.
A call initiated via click-to-dial on a Salesforce record during the gap may not link to the correct record. The call still happens; the risk is that the activity doesn't attach to the right contact, lead, or account afterward. This is the one scenario where manual cleanup — a backfill — may be needed.
The majority of the integration already runs on the upgraded infrastructure on a separate pipeline that this change doesn't touch. These continue running normally throughout the window:
In other words: unless a rep is actively changing presence status or click-to-dialing during the cutover gap, they will notice nothing.
This is a backend routing change on Aircall's side. There is no reconnection, no settings update, and no admin configuration to touch. The integration picks up automatically once the cutover completes. Your checklist is short:
If your integration needs broader attention beyond this maintenance — routing design, CTI configuration, or a cleanup of how calls log to Salesforce — our Aircall and Salesforce Service Cloud implementation guide walks through the setup end to end, and our CRM-integrated telephony overview covers the architecture behind it.
| Date | Event |
|---|---|
| Early September 2026 | Aircall announces Salesforce Integration maintenance for the weekend of September 5–6 |
| September 5–6, 2026 | Original window passes — maintenance was postponed; no interruption takes place |
| September 15, 2026 | Aircall announces the rescheduled window |
| September 26, 2026, 02:00–04:00 UTC | New maintenance window; expected actual impact 20–30 minutes |
For real-time status during the window, watch the Aircall status page.
Maintenance notices like this one are routine — but they're a good prompt to ask whether your telephony-to-CRM integration is actually working as hard as it should. Vantage Point designs and implements Aircall–Salesforce integrations where every call logs to the right record, routing matches your service model, and reps never think about the plumbing. Through our Salesforce implementation and advisory services, senior consultants handle CTI configuration, Omnichannel presence design, and post-cutover validation alongside your team. Senior consultants only — no junior handoffs; the experts you meet are the experts who deliver.
The September 26 window is low-risk — but if click-to-dial linking or presence sync has ever misbehaved in your org, that's worth fixing before it costs you data. Contact Vantage Point for a quick integration health check, or explore our Salesforce services to see how we support telephony integrations end to end.
Saturday, September 26, 2026, from 02:00 to 04:00 UTC. That's Friday, September 25, 7:00–9:00 PM Pacific, 10:00 PM–12:00 AM Eastern, Saturday 4:00–6:00 AM CEST, and Saturday 12:00–2:00 PM AEST. Aircall expects the actual interruption to last 20–30 minutes; the two-hour window is a safety buffer.
No. Aircall postponed the maintenance, no interruption took place over the September 5–6 weekend, and there is nothing you need to do about that original window. If your team blocked the weekend or planned around it, you can release those plans.
Only two, and only during the 20–30 minute cutover gap: presence status sync for Omnichannel users (an availability change made during the gap may be delayed or not go through) and click-to-dial record linking in Salesforce CTI (a call started via click-to-dial during the gap may not link to the correct Salesforce record).
No. Call logging (unless the call was initiated via click-to-dial during the gap), tasks, AI insights, sentiment analysis, and SMS all continue running normally. These already operate on the upgraded infrastructure on a separate pipeline that this change doesn't touch.
No. This is a backend routing change on Aircall's side. There is no reconnection and no settings to update — the integration picks up automatically once the cutover completes. The only possible follow-up is a backfill if a rep used click-to-dial during the gap and a call didn't link to the right record.
Dial manually from the Aircall app rather than using click-to-dial on a Salesforce record. Call logging is unaffected for calls that don't use click-to-dial, so a manually dialed call will still log normally. If click-to-dial is unavoidable, verify the record linking afterward and flag any misses to your admin for backfill.
Monitor Aircall's official status page at status.aircall.com during the window. If you have a setup-specific concern that the notice doesn't cover, contact Aircall support directly.
Vantage Point is an employee-owned boutique CRM consulting firm helping businesses transform with Salesforce, HubSpot, and AI — 150+ clients, 400+ engagements, and a 4.71/5 average engagement rating. As an Aircall partner, we help teams get more from CRM-integrated telephony. Learn more at vantagepoint.io.