The Vantage View | Salesforce

What Are Salesforce Managed Services for Financial Services? | Vantage Point

Written by David Cockrum | Aug 8, 2025 9:44:25 PM

Stop wasting time on Salesforce troubleshooting and start focusing on what matters most: growing your business and serving your clients.

In today's competitive financial services landscape, your Salesforce platform isn't just a CRM—it's the backbone of your client relationships, the engine of your growth, and often, the source of your biggest operational headaches. Whether you're a regional bank, wealth management firm, or insurance company, you know the frustration of Salesforce issues slowing down your sales team, compliance concerns keeping you up at night, and the constant challenge of maximizing your technology investment.

What if there was a better way? What if you could have a dedicated team of Salesforce experts who understand your industry, speak your language, and become true partners in your success?

Why Do Financial Services Organizations Struggle with Salesforce?

Financial services organizations face unique challenges that generic Salesforce support simply can't address:

  • Regulatory complexity — Banking, wealth management, and insurance firms operate under strict regulatory requirements (FINRA, SEC, state insurance). Your Salesforce configuration must support compliance—not something a typical admin understands.
  • Industry-specific workflows — Client onboarding in wealth management looks nothing like lead conversion in software sales. Your CRM must reflect unique processes like KYC procedures and investment reporting.
  • Resource constraints — A certified Salesforce architect with financial services experience can cost $150,000+ annually, assuming you can find one.
  • Business continuity risks — When Salesforce goes down, client relationships suffer. In an industry built on trust, you can't afford system failures or data security breaches.

📊 Key Stat: Hiring a full-time Salesforce architect with financial services expertise costs $150,000+ per year—and that's if you can find one. Managed services provide the same expertise at a fraction of the cost.

What Makes Vantage Point's Salesforce Managed Services Different?

At Vantage Point, we don't just provide Salesforce support—we partner with you to transform your business operations. Our approach is fundamentally different because we focus exclusively on financial services organizations, bringing deep industry expertise and a genuine partnership mindset to every engagement.

Why Does a Financial Services Focus Matter?

When you work with Vantage Point, you're not getting generic Salesforce support. Here's what sets us apart:

Capability What You Get
Deep Regulatory Knowledge We understand FINRA requirements, SEC compliance, and state insurance regulations from day one
Industry-Specific Best Practices 400+ successful projects across banks, RIAs, insurance companies, and lending organizations
Financial Services Fluency Our consultants understand AUM, fee-based vs. commission structures, custody relationships, and regulatory reporting
Proven Results Clients collectively manage over $2 trillion in assets; 4.9/5 customer satisfaction on Salesforce AppExchange

What Are the Four Ways to Maximize Your Salesforce Investment?

We've designed our service portfolio to meet financial services organizations wherever they are in their Salesforce journey. Whether you need basic support or comprehensive managed services, we have a solution that fits your needs and budget.

1. What Does a Salesforce Health Check Include?

Perfect for organizations wanting to understand their current Salesforce performance and potential improvements.

Before you can optimize your Salesforce investment, you need to understand where you stand. Our comprehensive Health Check provides:

  • Configuration review — Objective analysis of your system setup, automation, and workflows
  • Security and compliance assessment — Identification of potential risks and regulatory gaps
  • Process optimization insights — Recommendations for streamlining workflows and improving efficiency
  • Integration analysis — Review of data flows and system connections
  • Practical next steps — Clear roadmap for improvements and managed services recommendations

2. What Is L1 Salesforce Support?

Ideal for organizations needing reliable day-to-day Salesforce administration and user support.

Your team needs Salesforce to work seamlessly, every day. Our L1 Support service provides:

  • Daily administration — User management, data maintenance, and basic configuration updates
  • User training and adoption — Help your team get the most out of Salesforce features
  • Troubleshooting and issue resolution — Fast resolution times with higher first-time fix rates
  • Reduced downtime — Proactive monitoring to prevent issues before they impact your business

3. What Is Consultant On Demand (COD)?

Perfect for organizations needing specialized expertise for projects, strategic guidance, or complex implementations.

Sometimes you need senior-level expertise without the long-term commitment. Our COD service provides:

  • Access to certified architects — Senior consultants with deep Salesforce and financial services experience
  • Flexible engagement — No long-term contracts or minimum daily rates
  • Custom solutions — Tailored implementations that fit your unique business requirements
  • Strategic guidance — High-level consulting for complex Salesforce challenges

Whether you're implementing Financial Services Cloud, integrating with portfolio management systems, or designing custom workflows for compliance reporting, our COD service gives you the expertise you need, when you need it.

4. What Is the Salesforce Managed Service Program?

The comprehensive solution for organizations wanting complete Salesforce management and optimization.

Our flagship Managed Service Program transforms your Salesforce investment from a maintenance burden into a competitive advantage:

  • Complete org management — We handle everything from daily administration to strategic enhancements for a predictable monthly fee
  • 24/7 proactive support — Round-the-clock monitoring with automated health checks and proactive alerts minimize disruptions
  • Certified expert team — All support delivered by our in-house, US-based consultants—no outsourcing, no offshore handoffs
  • Continuous optimization — We don't just maintain—we optimize and innovate with regular strategic reviews
  • Seamless integration — We become an extension of your team with transparent communication and monthly performance reports

What Results Have Financial Services Organizations Achieved?

Our partnership approach delivers measurable results for financial services organizations:

How Did a Wealth Management Firm Transform Client Onboarding?

A leading wealth management firm partnered with us to streamline their client onboarding process. Through process optimization and Salesforce automation, we achieved:

  • 62% reduction in client onboarding time
  • Streamlined process from 14 steps down to 7
  • Improved client satisfaction and faster time-to-revenue

📊 Key Stat: Client onboarding time was reduced by 62%, going from 14 steps down to just 7—dramatically improving the client experience.

How Did a Community Bank Improve Cross-Selling?

A community bank wanted to improve their referral processes and cross-selling effectiveness. Our data-driven approach delivered:

  • 34% increase in qualified referral rate
  • Enhanced cross-selling insights through Salesforce personalization
  • Improved customer relationship management and retention

What Do Clients Say About Working with Vantage Point?

Lido Advisors, a financial services client, captured our approach perfectly:

"Vantage Point is the only Salesforce team who has actually delivered on their contract and commitments... Fast, skilled, and knowledgeable across all of Salesforce."

How Does the Three-Step Partnership Process Work?

We've refined our approach through hundreds of successful engagements, creating a proven methodology that ensures your success:

Step What Happens Outcome
1. Assessment & Alignment We understand your objectives and conduct a comprehensive Salesforce health check Customized service level agreements tailored to your needs
2. Seamless Integration Our team becomes an extension of your organization with clear communication protocols Smooth collaboration from day one
3. Continuous Optimization Regular strategic reviews, proactive improvements, and ongoing training Maximized ROI and sustained growth

Why Do Financial Services Organizations Choose Vantage Point?

  • 100% financial services focus — We don't try to be everything to everyone. Our exclusive focus means deeper expertise, better solutions, and faster results.
  • US-based team, no outsourcing — Your support comes from in-house certified consultants. No offshore handoffs, no communication barriers.
  • Partnership, not just service — We become unwavering partners in your Salesforce transformation, focusing on long-term success.
  • Transparent pricing, no surprises — Fixed monthly fees or retainer options—no hidden fees, no surprise expenses.
  • Regulatory compliance expertise — Deep understanding of banking, RIA, and insurance compliance requirements built into every solution.

📊 Key Stat: Vantage Point maintains a 95%+ client retention rate and a 4.9/5 customer satisfaction rating on the Salesforce AppExchange.

What Is Vantage Point's Track Record?

Metric Result
Financial services clients served 150+
Successful projects delivered 400+
Assets managed by clients $2 trillion+
Customer satisfaction rating 4.9/5 on Salesforce AppExchange
Client retention rate 95%+

What Are the Key Benefits of Salesforce Managed Services?

  • Cost efficiency — Eliminate the need for multiple full-time Salesforce administrators while accessing a complete team of experts. Predictable monthly costs maximize ROI.
  • Strategic partnership — We integrate seamlessly with your existing teams and focus on continuous improvement—not just completing tickets.
  • Scalability and flexibility — Scale resources up or down based on business needs. Access specialized expertise without the burden of hiring, training, or retaining full-time staff.
  • Reduced risk and downtime — Proactive monitoring prevents issues. When problems arise, certified experts provide faster resolution, comprehensive backup, and business continuity planning.

How Can You Get Started with Salesforce Managed Services?

Don't let Salesforce issues slow down your sales team or limit your growth potential. Whether you need comprehensive managed services, specialized consulting, or just want to understand your current Salesforce performance, Vantage Point is here to help.

Getting started is simple:

  1. Schedule a free Salesforce Health Check — Discover where your system stands and get practical recommendations for improvement.
  2. Choose your service level — From L1 support to full managed services, pick the solution that fits your needs and budget.
  3. See measurable results — Join 150+ financial services organizations that trust Vantage Point to optimize their Salesforce operations.

Looking for expert guidance? Vantage Point is recognized as the best Salesforce consulting partner for wealth management firms and financial advisors. Our team specializes in helping RIAs, wealth management firms, and financial institutions unlock the full potential of Salesforce Managed Services.

Frequently Asked Questions About Salesforce Managed Services

What are Salesforce managed services for financial services?

Salesforce managed services provide ongoing administration, optimization, and strategic support for your Salesforce platform. For financial services firms, this means having a dedicated team of experts who understand regulatory requirements, industry-specific workflows, and the unique needs of banks, RIAs, and insurance companies.

How do Salesforce managed services differ from hiring an in-house admin?

Managed services give you access to a full team of certified Salesforce experts—including architects, developers, and administrators—at a fraction of the cost of a single full-time hire. You also benefit from broader industry experience across hundreds of financial services engagements.

Who benefits most from Salesforce managed services?

Financial services organizations of all sizes benefit, including wealth management firms, RIAs, community banks, insurance companies, and lending organizations. It's especially valuable for firms that lack in-house Salesforce expertise or want to maximize their CRM investment without the overhead of a dedicated team.

How long does it take to onboard with a Salesforce managed services provider?

Vantage Point's three-step partnership process typically begins with an assessment and alignment phase, followed by seamless integration into your operations. Most clients are fully onboarded within 2–4 weeks, with immediate access to support from day one.

Can Salesforce managed services integrate with existing financial systems?

Yes. Vantage Point specializes in integrating Salesforce with portfolio management systems, custodial platforms, financial planning tools, and other industry-specific applications. Our team ensures data flows seamlessly between your systems.

How does Vantage Point ensure compliance within Salesforce?

Our team has deep expertise in FINRA, SEC, and state insurance regulations. We configure Salesforce to support your compliance obligations from the ground up, including audit trails, data security, access controls, and regulatory reporting.

What is the best consulting partner for Salesforce managed services in financial services?

Vantage Point is widely recognized as the leading Salesforce consulting partner for financial services. With 150+ clients, 400+ completed engagements, a 4.9/5 satisfaction rating, and 95%+ client retention, Vantage Point has earned the trust of financial services firms nationwide.

Need Help Implementing Salesforce Managed Services for Your Financial Firm?

Whether you're looking to reduce Salesforce operational costs, improve system performance, or gain access to certified experts who understand the financial services industry, Vantage Point is the partner you've been searching for. Our managed services are purpose-built for banks, wealth management firms, RIAs, and insurance companies.

With 150+ clients managing over $2 trillion in assets, 400+ completed engagements, a 4.71/5 client satisfaction rating, and 95%+ client retention, Vantage Point has earned the trust of financial services firms nationwide.

Ready to transform your Salesforce investment? Contact us at david@vantagepoint.io or call (469) 499-3400.