At Dreamforce 2026 (September 15–16), Salesforce unveiled AIforce, a live interface layer that brings the full power of the Salesforce platform — the data, workflows, business logic, permissions, security, and governance that already run your business — to any AI interface.
The core idea: people no longer have to come to Salesforce to get work done. Salesforce comes to them — in Claude, Slack, Lightning, or wherever they want to work. Employees who have never opened a dashboard can ask questions, update records, and trigger workflows grounded in real Salesforce data and business logic. AIforce launches with three interfaces — Claudeforce, Slackforce, and Agentforce Coworker — with more promised soon.
AIforce is Salesforce's new live interface layer, announced at Dreamforce 2026, that lets people and AI agents work with Salesforce data, workflows, and business logic from any AI interface — starting with Claude, Slack, and Lightning. It matters most for Salesforce customers whose teams underuse the CRM because getting work done requires opening the app. AIforce runs on your existing permissions and business rules with Zero Data Retention — no new permissions model, no migration, no custom integration work. Vantage Point, a Salesforce and Anthropic consulting partner, can help you assess readiness.
Salesforce describes AIforce as a live interface layer that unlocks value "by enabling agents anywhere to reason and take action across all the data, workflows, and logic inside Salesforce." Instead of a fixed UI, AIforce lets anyone compose intelligent, live interfaces wherever work happens — in some cases simply by describing what they need.
AIforce is the newest layer in what Salesforce calls its Agentic Enterprise architecture, joining Data 360 (unified, trusted data context), Customer 360 (application and semantic intelligence), and Agentforce (the digital workforce of ready-to-deploy agents) — and bringing that entire foundation to any AI interface.
Salesforce positions AIforce around five properties:
"AI is creating an interface revolution," said Marc Benioff, Salesforce's Chair and CEO, describing a system that is "securely governed, built with Zero Data Retention, and designed to work with the core systems that already run your business."
Under the hood, AIforce is powered by the Headless Toolkit — the open architecture exposing every element of the Salesforce platform through MCPs, APIs, plug-ins, skills, and developer tools. Our Headless 360 readiness guide covers the architecture groundwork, and Your Salesforce UI Is Becoming Optional explains why the interface layer matters strategically.
AIforce is the layer; what teams will actually touch are the first three interfaces built on it.
| Interface | What it does | Where it lives | Availability (as announced) |
|---|---|---|---|
| Claudeforce | Salesforce in Claude: a prebuilt MCP server inside Claude with 37 prebuilt sales skills, from prospecting to pipeline hygiene | Anthropic's Claude | Beta, available to all Salesforce customers now |
| Slackforce | Live Salesforce context in Slack: Slackforce Surfaces, Slackbot, Slack CRM, and Slack Code | Slack | Announced at Dreamforce; details rolling out |
| Agentforce Coworker | An AI teammate that reasons across accounts, activity, and history and acts inside your permissions | Salesforce Lightning | Generally available; push-button activation |
Claudeforce extends the Salesforce–Anthropic partnership, bringing what Salesforce calls "the #1 AI and the #1 CRM" together. Its first release, Salesforce in Claude, packs Salesforce intelligence into a prebuilt MCP server directly inside Claude — no manual setup or custom skill-mapping required. It ships with 37 prebuilt sales skills; Tableau analytics plus service, marketing, commerce, and industry skills are coming next.
For builders, the Salesforce Development plug-in for Claude Code adds 40+ skills and dynamic sub-plug-ins for development tasks. Salesforce in Claude was piloted by Deloitte, GitLab, and Legora and is now in beta for all customers. For context, see our analysis of what Claudeforce means for Salesforce customers.
Slackforce brings Salesforce context and intelligence into Slack conversations, workflows, and experiences. Four components were announced:
Engine, a travel company handling over 800,000 customer inquiries a year, is an early Slackforce customer — CEO Elia Wallen praised getting "a real, working interface back... without ever leaving the conversation."
Agentforce Coworker is the AIforce surface for people who stay in Salesforce: an AI teammate inside Lightning that reasons across accounts, activity, and history, surfaces insights, and takes action. It operates entirely within your existing permissions and business rules, nothing is retained outside your trust boundary, and it calls the Agentforce agents you have already deployed.
Coworker is generally available with push-button activation. Salesforce reports 100,000 users activated it in the first 35 days, and Fulton Bank reached 20+ production use cases across roughly 3,000 users in weeks. To evaluate it, start with our Agentforce Coworker setup guide.
AIforce rewards organizations whose Salesforce foundation is clean and governed. A practical starting checklist:
| Interface | Status announced at Dreamforce 2026 |
|---|---|
| Salesforce in Claude (Claudeforce) | Beta — available to all customers now; Tableau analytics and service, marketing, commerce, and industry skills coming next |
| Agentforce Coworker | Generally available — one-click activation in Lightning; 100,000 users activated in the first 35 days |
| Slackforce (Surfaces, Slackbot, Slack CRM, Slack Code) | Announced; more detail and more AIforce interfaces coming soon |
Availability may vary by region and is governed by customer agreements; pricing and packaging are subject to change. Treat beta and GA items as actionable now, the rest as roadmap.
AIforce is only as useful as the Salesforce foundation underneath it. Vantage Point is a senior-led Salesforce, HubSpot, and Anthropic consulting partner, and we help organizations get ready for exactly this kind of shift:
If your team is evaluating how AIforce applies to your Salesforce org or CRM governance, Vantage Point can help assess the right next step and build a practical plan. Contact us for a readiness conversation.
Salesforce has not published final AIforce pricing and packaging, and cautions that pricing is subject to change. Available now: Salesforce in Claude in beta for all customers, and Agentforce Coworker GA in Lightning. Confirm entitlements with your account team before budgeting.
No. Lightning remains a first-class surface — Agentforce Coworker actually lives inside it. AIforce makes the Salesforce UI one interface among many rather than the only way to reach your data, workflows, and business logic.
Agentforce is Salesforce's digital workforce — the agents themselves. AIforce is the interface layer carrying Salesforce context and actions into any AI surface. Claudeforce is the first AIforce-powered interface, bringing Salesforce into Anthropic's Claude.
No. AIforce runs on your existing permissions, sharing rules, and business logic — no migration, no new permissions model. Admins connect once and teams get access on day one, making pre-launch permission hygiene the key preparation step.
Agents see only what the requesting user can see, and actions route back through Salesforce. AIforce is built with Zero Data Retention — business data answers the question at hand and is not retained by the model provider. Your own governance still determines what users, and therefore agents, can access.
Today you can activate Agentforce Coworker in Lightning and join the Salesforce in Claude beta. Slackforce capabilities were announced with more detail to come. Salesforce advises basing purchasing decisions on currently available products.
Audit your sharing model and field-level security, clean the data your first use case will touch, and choose one workflow to pilot. Vantage Point's Salesforce advisory team can run that readiness assessment with you.
Vantage Point is a senior-led Salesforce, HubSpot, and AI consulting firm. We help businesses plan, implement, integrate, govern, and improve technology platforms with practical attention to data, process, adoption, and long-term operations.