👉 View Natterbox on Salesforce AgentExchange
If your organization runs on Salesforce, you've likely felt the friction of bolting on an external contact center platform. Data sync delays, duplicated records, context lost between systems — it's a familiar headache. Natterbox eliminates it entirely.
Founded in 2010 and headquartered in London, Natterbox is a 100% Salesforce-native contact center platform that delivers voice, SMS, WhatsApp, and AI-powered automation without ever leaving your Salesforce environment. Unlike traditional CTI solutions that connect to Salesforce through APIs and middleware, Natterbox is built inside Salesforce as a managed package. That means zero data latency, no synchronization errors, and your CRM remains the single source of truth.
With over 15 years of contact center expertise and a role as a Salesforce launch partner for Agentforce, Natterbox has positioned itself at the intersection of enterprise telephony and agentic AI — making it one of the most compelling solutions on Salesforce AgentExchange today.
The short answer: it doesn't "integrate" — it lives inside Salesforce.
Natterbox installs as a native managed package directly from AgentExchange. Once installed, every feature — from call routing and IVR design to AI agent configuration and analytics — is managed through the Salesforce App Launcher. There's no external dashboard, no separate login, and no data ever leaves your org.
This native architecture delivers several advantages:
Natterbox is compatible with Sales Cloud, Service Cloud, Sales Engagement (HVS), and Service Cloud Voice, giving it broad applicability across sales and service use cases.
Natterbox consolidates your customer communication channels into a single Salesforce-native platform:
Every interaction — regardless of channel — is logged directly in Salesforce with full context, eliminating the need for agents to toggle between systems or manually update records.
Natterbox's AI capabilities go far beyond basic chatbots:
As a Salesforce launch partner for Agentforce, Natterbox provides the voice infrastructure and native foundation for Agentforce 360 — Salesforce's AI platform for building, deploying, and managing AI agents across voice, digital, and workflow channels.
Key Agentforce capabilities include:
Design sophisticated inbound customer experiences with a drag-and-drop IVR builder that leverages live CRM data. Route calls based on account status, case priority, opportunity stage, or any other Salesforce field — all configured with clicks, not code.
Natterbox uses a modular pricing model — you pay only for the capabilities you need, not for every Salesforce license in your org.
| Plan | Price | What's Included |
|---|---|---|
| Pro | $82 USD/user/month | Core voice solution: telephony, CTI, call routing, IVR builder, click-to-dial, call recording, basic reporting |
| Premium | $146 USD/user/month | Everything in Pro plus: SMS, WhatsApp, omnichannel messaging, advanced AI capabilities, speech analytics |
| Enterprise | Custom pricing | Full platform: global scalability, advanced AI Voice Agents, AI Advisor coaching, custom workflows, Agentforce integration, dedicated support |
Key pricing notes: - Nonprofit discounts are available - No requirement to license every Salesforce user — only contact center agents - AI-powered features like AI Advisor, AI Voice Agents, and advanced Agentforce integration are available on Premium and Enterprise tiers - Enterprise tier includes white-glove implementation support
For organizations evaluating total cost of ownership (TCO), Natterbox's native architecture eliminates middleware licensing, reduces IT overhead, and scales AI automation to handle volume without adding headcount.
Natterbox serves a wide range of business needs across industries. Here are the most impactful use cases:
When evaluating contact center solutions for Salesforce, architecture matters. Here's how Natterbox stacks up:
| Feature | Natterbox | Service Cloud Voice | Five9 | Talkdesk | Vonage |
|---|---|---|---|---|---|
| Salesforce Native | ✅ 100% native | Partially native | API integration | API integration | API integration |
| Data Latency | Zero | Low | Moderate | Moderate | Moderate |
| AI Agents | ✅ Built-in | Via Agentforce | Add-on | Add-on | Limited |
| Agentforce Support | ✅ Launch partner | ✅ Native | Limited | Limited | Limited |
| Omnichannel | Voice, SMS, WhatsApp | Voice-focused | Full | Full | Full |
| Administration | Clicks-not-code in SF | Salesforce config | Separate portal | Separate portal | Separate portal |
| Starting Price | $82/user/month | Varies | ~$175/user/month | ~$75/user/month | ~$50/user/month |
Key differentiators:
With a 4.84-star rating from 209 reviews on Salesforce AgentExchange, Natterbox consistently earns praise for its native integration and ease of use.
What users love: - "Connects perfectly with Salesforce — easy to use, makes tracking calls and reporting simple" - Seamless Salesforce integration that "keeps data clean and accurate" - "Incredibly helpful service from integration through to ongoing support" - White-glove implementation support that gets teams live quickly
What to consider: - Natterbox is exclusively for Salesforce — organizations using multiple CRMs will need a different solution - Advanced AI features (AI Advisor, AI Voice Agents) require Premium or Enterprise tiers - VoIP-dependent: requires stable internet connectivity for optimal voice quality
Notable customers include Alo Yoga, George P. Johnson, Access Group, Secret Escapes, and Virgin Wines — demonstrating broad applicability across industries and company sizes.
Implementation is straightforward thanks to the native Salesforce architecture:
No separate IT infrastructure, no developer resources, and no external systems to manage. Natterbox's implementation team provides white-glove support throughout the process.
Pro tip: Start with the 60-second AI Voice Agent demo on natterbox.com to see the AI in action before you install. Simply enter your business website and watch it generate a custom AI agent for your use case.
Yes — especially if Salesforce is your organization's core platform.
Natterbox solves a fundamental problem that most contact center solutions only partially address: the gap between your telephony and your CRM. By eliminating that gap entirely — not bridging it with APIs, but removing it through native architecture — Natterbox delivers on the promise of a truly unified customer experience.
The Agentforce partnership is particularly compelling. As organizations invest in Salesforce's AI ecosystem, having a contact center that's not just compatible with Agentforce but was built to power it gives Natterbox a significant strategic advantage.
For organizations already invested in Salesforce, the value proposition is clear: replace middleware, reduce IT overhead, and unlock AI-powered automation — all from within the platform your teams already use every day.
Ready to explore Natterbox?
👉 View Natterbox on Salesforce AgentExchange
📞 Contact Natterbox: US +1-833-624-3556 | UK +44 203 510 0500 | hello@natterbox.com
💡 Need help evaluating or implementing contact center solutions for Salesforce? Vantage Point specializes in Salesforce implementations, integrations, and AI-powered solutions. With 150+ clients and 400+ engagements, we help organizations maximize their Salesforce investment. Get in touch →
Yes. Natterbox is built entirely within the Salesforce platform as a managed package. It doesn't use APIs, connectors, or middleware to interface with Salesforce — it runs inside your Salesforce org natively, meaning all data stays within your security boundary with zero latency.
Natterbox is a Salesforce launch partner for Agentforce, providing the voice infrastructure for Agentforce 360. This means Natterbox powers the telephony layer that enables AI agents to handle voice interactions, with seamless handoffs between AI and human agents while preserving full conversation context.
Natterbox supports three primary communication channels: voice (VoIP telephony), SMS text messaging, and WhatsApp Business messaging. All channels are managed natively within Salesforce with unified conversation history and reporting.
Natterbox starts at $82 USD per user per month for the Pro plan (core voice features) and $146 USD per user per month for the Premium plan (adds SMS, WhatsApp, and advanced AI). Enterprise pricing is custom and includes full AI capabilities, Agentforce integration, and dedicated support. Nonprofit discounts are available.
Yes. Natterbox provides a complete cloud PBX with global VoIP infrastructure. It can serve as your organization's primary telephony solution or work alongside existing systems, including Microsoft Teams integration. It also connects to Service Cloud Voice for organizations using Salesforce's native voice channel.
Most organizations go live within days, not months. Because Natterbox is a native Salesforce managed package, there's no infrastructure to build or middleware to configure. The clicks-not-code administration model means admins can set up routing, IVR flows, and AI agents without developer support.
By keeping all data within your Salesforce org's trust boundary, Natterbox inherits Salesforce's enterprise-grade security and compliance certifications. This simplified architecture is particularly valuable for organizations in regulated industries that need to maintain strict data governance.
This review was independently researched and written by Vantage Point. We are a Salesforce and HubSpot consulting partner with deep expertise in CRM, AI, and integration solutions. For implementation guidance or platform evaluations, visit vantagepoint.io.