Transform and elevate your customer experience to deliver faster, smarter and better customer service with Salesforce Service Cloud.
A positive service experience will transform a transactional customer into a life-long loyal client. Vantage Point Consulting will enhance and streamline your client experience with easy-to-use service tools for a 360-degree view of every client interaction across your firm. You will be able to deliver personalized, intelligent client service. Your employees will have powerful productivity tools to make their work easier and give them a platform to wow your clients with superb service experiences.
Increase agent productivity
Maximize agent productivity and minimize case resolution time with features such as email-to-case, skills-based routing, macros and milestone tracking.
Connect with clients any time from anywhere
Personally connect with each client how they want the second they need it. Take advantage of the advanced AI-powered platform that empowers agents to better connect with customers through any device.
Personalize every client interaction
Empower your service agents with insights into which products and services clients already own so they can identify more relevant cross-sell and upsell opportunities and deliver the best customer service experience.
Scale up your support
Leverage the power of AI to scale up your support as your client base grows. Rest assured that your system can handle any spike in service demand and provide exceptional customer service at scale.
Our tenured team of Salesforce consultants analyzes your current customer service practices, productivity tools and technology systems to align your needs with your new setup. We work with your team to provide a detailed strategy to follow as we implement changes and integrate systems to improve customer experience.
We align your client service needs with your new Service Cloud solution. This allows your team to better align its service, sales and marketing. We help you with growth opportunities with a platform that scales with you, providing clients with a consistent, convenient experience across all channels from social and web to text, emails and calls.
Virtual Support & Training
Allow us to become an extension of your team and provide you with highly skilled, on-demand technical and change management support. We can help you free up your valuable resources while ensuring your organization benefits from high adoption and the full suite of Service Cloud functionalities.
- Our depth of industry knowledge and Salesforce expertise along with exceptional client service ensures high-speed delivery and superb solution.
- We’re committed to a continual investment in advancing our Salesforce expertise and acquiring the best talent.
- Our technology solutions team is led by one of only 200 Salesforce MVPs worldwide who is recognized among his international peers as an expert in the field.
- Three global locations with a robust team of tenured Salesforce consultants provide around-the-clock support.
- We’re devoted to maintaining a client-centric culture in which we always put our clients' needs first.
- We demand excellence in all that we do, challenging ourselves to go beyond the status quo to perpetually improve.
- Our robust delivery process combines traditional and agile best practices to create significant value and lasting impact for each of our clients.
- Our work is transparent and inclusive, providing you with a clear, detailed and focused plan that incorporates continuous change management.