Seamlessly connect your clients, employees and partners with each other and the data and records they need to get their work done efficiently.
With Salesforce Community Cloud, your business can promote better collaboration while improving the health and productivity of your work environment. With all critical information at your fingertips, you will be able to find customized solutions to serve clients more effectively, close deals faster and get work done in real time.
Provide exceptional customer service at scale
Offer a range of client service experiences, from access to a self-service community to a high-touch, personalized service for clients with premium support plans. You can reduce service cases while increasing client engagement and satisfaction as you transform your clients into active problem-solvers.
Improve employee productivity
Your employees will increase their productivity and efficiency by finding, sharing and collaborating on critical files in real time. Your middle, back and front office will finally have a digital experience platform for frictionless communication and collaboration and eliminating silos and inefficiencies.
Close more deals
Benefit from a knowledge portal that gives your advisors immediate access to the resources and experts needed, such as critical sales assets and product and industry insights. Your advisors can connect in real time, allowing them to collaborate directly on sales records, easily track revenue and close deals faster.
Personalize your community
Develop your own custom community to improve employee engagement with your organization and brand as they access a fully branded social mobile community on any device at any time.
If you have concerns that you are missing opportunities by not making the most of your current Community Cloud implementation, our Health Check offering is for you. Our Salesforce Community Cloud consultants will review your current processes and system utilization and identify critical gaps and tactical steps for improvement.
Get your Community Cloud implementation up and running quickly and cost-efficiently. We help you begin to quickly streamline key business processes, helping you understand the benefits of sharing data across departments and how it will help your employees, clients and partners. Your Vantage Point consultant will help you identify and implement the right templates, process flows, components and apps for your needs.
Let Vantage Point Consulting tailor your Community Cloud implementation for your specific business needs. We will work with you to design the optimal combination of out-of-the-box and customized features to ensure your implementation truly meets the unique requirements of your business.
Virtual Support & Training
We work with you to ensure you are well equipped and trained to take advantage of the full range of capabilities of your new digital collaboration tool. We train you on how to develop your own custom components and how to access pre-built solutions and features.
- Our depth of industry knowledge and Salesforce expertise along with exceptional client service ensures high-speed delivery and superb solution.
- We’re committed to a continual investment in advancing our Salesforce expertise and acquiring the best talent.
- Our technology solutions team is led by one of only 200 Salesforce MVPs worldwide who is recognized among his international peers as an expert in the field.
- Three global locations with a robust team of tenured Salesforce consultants provide around-the-clock support.
- We’re devoted to maintaining a client-centric culture in which we always put our clients' needs first.
- We demand excellence in all that we do, challenging ourselves to go beyond the status quo to perpetually improve.
- Our robust delivery process combines traditional and agile best practices to create significant value and lasting impact for each of our clients.
- Our work is transparent and inclusive, providing you with a clear, detailed and focused plan that incorporates continuous change management.