Salesforce Summer ‘21 Release Notes: Financial Services Cloud
A big thanks to Salesforce for highlighting some of the new features from their Financial Services Cloud section of the Summer ‘21 Release!
Improve team collaboration with the new Financial Deal Management data model. Manage consent and disclosure documents, generate authorization request forms, and track user responses using Intelligent Document Automation features. Track team output your own way with the Association Engine, which extends the work attribution capabilities of Branch Management. New options on the Policy component give you greater control over the information that’s displayed. Add Einstein Relationship Intelligence to Actionable Relationship Center to easily view and add recommended records and relationships. In addition, take advantage of improvements to Action Plans, Interaction Summaries, and the Intelligent Form Reader.
Use the new Financial Deal Management feature to manage a financial deal's lifecycle and share the deal-related information with stakeholders in a compliant manner.
Branch Management and Association Engine (Beta)
With automated record linking, the new Association Engine makes work tracking and attribution easier. You can define rules for associating records such as leads and accounts with the branches or other entities that work with them. And reportable branch management objects give you insights on productivity and performance.
Intelligent Document Automation
Manage consent and disclosure documents, generate authorization request forms, and track user responses using the new Intelligent Document Automation features. Consent and disclosure authorizations are essential steps in many business processes. Examples of consent documents include annual privacy policies or disclosure statements about the sharing of financial data.
The Interaction Summaries component now offers better search capabilities for interaction summary records within the element. With the element currently supported on mobile devices, bankers and financial advisors can capture and update interaction summaries on the go.
Insurance for Financial Services Cloud
New options on the Policy component give you greater control over the information that appears on the element.
Actionable Relationship Center (ARC)
Create account-contact relationships with personal accounts, and choose to show or hide related lists in ARC.
Intelligent Form Reader lets users copy field data from scanned, uploaded files. First, set up mapping templates for common document types. Then speed up document-driven business processes by using Intelligent Form Reader to recognize and copy essential data from uploaded files.
Customer 360 Guide for Retail Banking
They are introducing the Customer 360 Guide for Retail Banking! Optimize your onboarding and service processes to become the bank your customers love. The assets in this guide help you build a vision and make a plan for digital transformation in the retail banking industry. Architectural diagrams and business scenarios show you how Salesforce products combine with industry best practices to expand your business capabilities. Solution Kits offer you how to implement Salesforce-recommended cross-cloud solutions to common retail use cases.
Other Financial Services Cloud Changes
Do more with other Financial Services Cloud enhancements.
New and Changed Objects in Financial Services Cloud
Do more with new and updated Financial Services Cloud objects and fields.
Financial Services Cloud REST API includes enhanced calls.
Limited Availability for Data Processing Engine
Data Processing Engine isn't available in Government Cloud and Government Cloud Plus.