Every quarter, Salesforce releases new features to its products. Here are the highlights of the Salesforce Financial Services Cloud Summer 19 release.
Insurance for Financial Services Cloud: Addressing the Needs of Insurance Agents and Reps (Generally Available)
You can now Plan, Perform, and Stay Smart with the Insurance App. Choose from the prepackaged performance metrics and report charts to create custom home pages that suit the needs of your agents and service reps. Agents and service reps can view metrics and reports for a month, quarter, or year. Performance metrics and report charts help agents and service reps monitor their goals and accomplishments, plan their work better, and improve sales and service.
Person Life Event Component
Insurance agents at-a-glance view of their clients’ life milestones helps them identify upcoming opportunities and devise timely personalized offers and engagement. Customer Relationships deepen with the Person Life Event Component. You can clone an account record page or create one. Then add the Person Life Event component to the page.
Give insurance agents a consolidated view of their clients’ insurance policies, claims, and other related details. With greater visibility into these details, agents can better understand and address their clients’ needs. You can also customize the Policy component to show the information that your agents need the most to do their work efficiently.
Lightning Flow for Financial Services Cloud
Better and Faster handling of Service Requests with Lightning Flow for Financial Services Cloud. Give your customer service reps a productivity boost with pre-assembled flows to help them handle customer service requests faster.
The flows provide step-by-step guidance for common service requests, such as change of address, change of nominee, and change of beneficiary, without the need to navigate to different screens. Clone the flows, and then customize them according to your business processes.
Note: This feature is available in Financial Services Cloud by late July.
Do more with Lightning Scheduler
- Schedule Appointments with Lightning Scheduler. Empower Customers to Schedule Appointments with Lightning Scheduler. Customers and prospects can quickly schedule appointments with a self-service interface in Lightning Scheduler.
- Connect Action Plans to Appointments with Lightning Scheduler. Do more with Action Plans, now certified for use with Lightning Scheduler. Relate action plans to appointments created in Lightning Scheduler, or create appointments based on status changes to action plans.
Create Action Plans for More Objects
Enhance collaboration and productivity for more of your repeatable processes using Action Plans. Expanded support for standard and custom objects now lets you deliver consistent and compliant customer engagement for processes like case resolution and product onboarding.
In addition to Account, Action Plan Templates now support these standard objects: Campaign, Case, Contact, Contract, Lead, and Opportunity. You can also create Action Plan Templates for your custom objects that have activities enabled. Also, Account, Case, and Opportunity support role resolution for assigning tasks to Account, Case, and Opportunity team members, respectively.
Note: Action Plans available to multiple objects.
Relationship Map with Usability Enhancements
In the Relationship Map, the text now wraps to show customers’ full names for Related Accounts. Each role gets its own line so you can see all the roles an individual plays at a glance. You can also customize labels for Related Accounts and Related Contacts.
Boost Predictive Power for Retail Bankers with Einstein Analytics
With a customized set of analytics dashboards, retail bankers get the insights they need. The new app gives branch managers and retail bankers full visibility into customers, deposits, leads, referrals, and branch activity. Regional managers and personal bankers can also take advantage of insights from the dashboards to increase loans and deposits as well as customer satisfaction. Key performance indicators also help you build your retail banking business by increasing higher referral conversions, accelerating loan applications, and building customer retention.
In Analytics Studio, you can choose the Analytics for Retail Banking template.